In booking a tour with Hanoikids, you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions: “Guest”, “Tourist”, “You” and “Your” refers to you, the individuals/groups booking tour(s) with Hanoikids and accepting Hanoikids’ terms and conditions. “Hanoikids”,
“Our club”, “Travel-mate”, “Ourselves”, “We” and “Us”, refers to Hanoikids Voluntary English Club. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and, therefore, as referring to the same.

1. Definitions

Hanoikids is a student-run organization established in 2006 that aims to “Be A Little Ambassador of Hanoi” through leading tours for English speaking travellers to Hanoi. Hanoikids hopes to bring you an insight into Vietnamese culture, tradition, beautiful sight-seeing and especially develop cross-cultural understanding between Vietnam and the rest of the world. Each member of the club can explore their full potential through practical experiences and extracurricular activities.

Our only official website is www.hanoikids.org.

Please note that Hanoikids members are not professional tour guides and do not charge any fee, therefore, we act as travel-mates rather than tour guides. While taking the tour, we only share with tourists our own experiences and knowledge.

2. Reservations

2.1. Who can book Hanoikids tours?

All individuals, groups or organizations booking tours with Hanoikids are welcome to be our guests.

2.2. How to book Hanoikids tours?

You can book Hanoikids tours via 2 main channels:

• Via email: send information asked directly to hanoikidsvn@gmail.com and get a reply back within 72 hours. If not, please send the booking again in case your booking may go into the spam box or kindly contact to our Tour Operation Departments.
• Via online booking form: fill in the online booking form here. You will get the reply from hanoikidsvn@gmail.com within 72 hours.

The guest is required to provide as detailed information as possible and is advised to place the booking as soon as the touring date is finalized. Our motto is: “No detail is too small, no demand is too big”.

2.3. When is the tour confirmed?

No tour would be conducted without written confirmation from both sides. Make sure you accept our offer on time (as indicated in the email). After the deadline, we reserve the right to cancel the offer one-sidedly.

2.4. Which is the basis of accepting a tour?

All accommodation is on a “first come, first served’’ and “run on house” basis.

Note: We do not accept any tour bookings which take place during the lunar New Year festival.

2.5. How much is the fee for the tour?

Hanoikids is a volunteer organization so we do not require any charge. You only have to prepare the expenses during the tour such as admission fees, meals and drink, as well as transportation fees both for you and our Kids.

2.6 How long does the tour?

For the safety and convenience both sides, under any circumstances, the club would like to start the tour after 8 a.m and finish the tour before 10.pm. We usually have three kinds of tour schedule:

• Virtual Tour: up to your schedule.
• City Tour: 9 am or 2 pm.
• Food Tour: 6pm.

However, our tours can be flexible depending on your preference, so please feel free to notify the tour operator before starting the tour. In addition, as most site attractions are closed in the evening, the evening tours often take place in the Old Quarter.

2.7. How to inform us under the circumstances of schedule changes, short notices or urgent cancellations?

The guests must notify us in writing as soon as possible. Whilst we will try to assist your changes, we cannot guarantee that we will be able to do so.

For any immediate assistance, you can give our Tour Operation Department a ring at

• (+84) 812 387 099 (Mr. Truong Son), or
• (+84) 917 987 282 (Ms. Thao My).

They will be willing to help.

2.8. Are there any changes or cancellation by the club?

Most changes are minor but occasionally we may have to make a “significant change”. A “significant change” is deemed to be a change to your tour’s starting time or a change in the duration of your tour. Itinerary or our Kid’s contact(s) (if required) are not considered to be “significant changes”.

We might also have to cancel a tour in case of force majeure (war, natural disasters and adverse weather conditions) in Hanoi. We also reserve the right to cancel a tour at any time if we consider there is insufficient information provided, spammed bookings or suspicious guest(s) who may cause harm to our travel mates.

If we have to make a significant change or cancel a tour, we will advise you as soon as possible with any alternate arrangements that may be available. You can choose to either accept these alternate arrangements or cancel the booking.

3. On the Touring Day

3.1. Payment and contribution

Hanoikids is a volunteer organization so we do not require any charges. The guest only has to prepare the expenses during the tour such as admission fees, meals and drink, as well as transportation fees both for you and our Kids.

As such, all the money either received by the travel mate receives after the tour would be considered a financial contribution to Hanoikids club for the purpose of maintaining and developing Hanoikids’ activities such as:

• Operating a travel-mate tour, as you have experienced.
• Donating to community campaigns.
• Holding connecting events within Hanoikids members.
• Running recruitment and training for new members.
• Rewarding excellent members.

*Regarding online/overseas contribution, please send an email to er.hanoikids@gmail.com for more detail.

Should the guest still want to appreciate the travel mate’s effort, small gifts would be greatly accepted and preferred.

3.2. Code of conduct

We expect all guests to have consideration for their travel-mate(s) and other people. If in our reasonable opinion, the behaviour of any guest is likely to cause damage, upset or distress to any party or damage to property, the travel mate (as the representative of the club) reserves the right to cancel the tour immediately.

The travel mate is responsible for the general flow of the tour and has absolute discretion in making any alterations he/she considers necessary.

3.3. Special requests

Any special requests must be informed to the club in advance. For example, should the guest take the food tour option, any possible food allergy or food preference has to be informed to the club/ travel mate in advance.

3.4. Risk of loss and accidents

Whilst every effort will be made to promote requested services, the travel-mate(s) acts only as a local friend to the guest, providing free guided tours and support during that tour. As such, the travel-mate(s), as well as Hanoikids club, is not liable or responsible for any loss, injury, damages due to incidents that occur, political action, change of schedules or other irregularities arising from circumstances beyond control. We do not provide any kind of insurance along with the tour.

This “Terms and Conditions” is used only by Hanoikids Voluntary English Club and the guests. Using any part or all of this without written permission from Hanoikids club is strictly forbidden.

Thank you for reading our Terms and Conditions. We wish to bring you a locally unique, memorable highlight during your trip and will try our very best to achieve that goal!

See you in Hanoi.